1 reviews | Active since Oct 2014
RETURNED DEBIT CHARGES
I called Budget Insurance to change my banking details on their system way before the debit of my monthly premium was to take place. I specifically asked the guy to also change the banking details on my Shortfall cover policy too. He CONFIRMED ON THE PHONE that both policy premiums will debit from my new account details. 2 months later I am still being debited on my old account, and I am incurring R138 in charges every time in returned debit charges for a premium that is only R32. I believe budget should refund me because there is a recorded phone call in which their consultant confirmed that my banking details on both policies had been changed. If this is not resolved I am reporting it to the Ombudsman as it is unfair that I am being charged R138 for each incorrect debit that Budget is making. I am honestly just disgusted at this stupid error that is costing me in charges. Please fix it and refund my charges.
Thank you for bringing this matter to our attention.
We confirm that the matter has been referred to the Customer Relations Team to investigate the above feedback.
We acknowledge the frustration and assure you detailed feedback as well as a solution will be discussed with you as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been referred to the Customer Relations Team to investigate the above feedback.
We acknowledge the frustration and assure you detailed feedback as well as a solution will be discussed with you as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team