1 reviews | Active since Aug 2018
Required: Unresolved Insurance Claim
Dear Budget Insurance Claims Team,
I am writing to express my deep dissatisfaction with the handling of my current insurance claim, which has now been pending for nearly four weeks without resolution.
This extended delay is not only frustrating but is also causing significant financial strain, as I am incurring daily costs by having to rent a vehicle in the absence of my own. Despite multiple follow-ups, I have yet to receive a clear update or timeline for resolution, which is unacceptable under the circumstances.
I am respectfully urging – and quite frankly, begging – for immediate intervention and action to bring this claim to a close. I have been a committed customer and expected a level of service that reflects the standards Budget Insurance promises.
Please escalate this matter urgently and advise on the exact status of the claim and when I can expect it to be resolved. I have 3 policies with budget as this point I feel like cancelling all :policy number ***, ***, ***. Iam paying +- R10,000 a month to your company. I have been loyal for 5 years. Can someone please make a decision on my claim
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
I am writing once again with deep disappointment regarding the lack of progress on my claim. I am now desperately appealing for a decision to be made, as this ongoing delay is causing me significant financial and emotional strain.
On 08 July 2025, I received a call from a manager who committed that a decision would be made and communicated to me by 12:00 on 09 July 2025. Unfortunately, that never happened, and I have yet to receive any update.
As previously mentioned in my numerous follow-ups, I have been a loyal client of Budget Insurance for over five years. I was never aware that the driver had submitted a PDP that was not valid there was no reasonable way for me to verify this at the time.
I am now in serious debt as I am forced to rent a vehicle daily, and I am still expected to pay the bank for a car that is currently not operational. This situation is not sustainable, and I urgently need clarity and finality from your team.
For reference, my active policies are as follows:
- Policy Number: ***
- Policy Number: ***
- Policy Number: ***
I am writing once again with deep disappointment regarding the lack of progress on my claim. I am now desperately appealing for a decision to be made, as this ongoing delay is causing me significant financial and emotional strain.
On 08 July 2025, I received a call from a manager who committed that a decision would be made and communicated to me by 12:00 on 09 July 2025. Unfortunately, that never happened, and I have yet to receive any update.
As previously mentioned in my numerous follow-ups, I have been a loyal client of Budget Insurance for over five years. I was never aware that the driver had submitted a PDP that was not valid there was no reasonable way for me to verify this at the time.
I am now in serious debt as I am forced to rent a vehicle daily, and I am still expected to pay the bank for a car that is currently not operational. This situation is not sustainable, and I urgently need clarity and finality from your team.
For reference, my active policies are as follows:
- Policy Number: ***
- Policy Number: ***
- Policy Number: ***