ZM
Zaid M

1 reviews | Active since Feb 2015

10 Feb 2015, 08:06

Repairing a vehicle that needs write off - 8 weeks

This vehicle was in an accident 8 weeks ago. The vehicle assessment made an assessment that this vehicle can be repaired. In the 7th week of repairs they returned the vehicle saying that it is in 100 % condition as pre accident. After leaving the panel workshop. This vehicle had extensive chassis damage yet they have failed to write off.<br> <br> After repairs:<br> - The steering wheel does not reel back.<br> - The standing level of the vehicle is incorrect (Chassis damage, poor repairs)<br> - The dashboard control panel fell out after a few Km of testing the vehicle.<br> - The Radio which was working stopped working.<br> - The diff has noise.<br> - There is vibrations in the steering.<br> <br> We returned the vehicle as it is no where close to its pre-accident state.<br> We are urging a write-off for the vehicle, no response as yet. <br> <br> The vehicle damage is way over 50%<br> The chassis damage is a life risk.<br> Its been the 8th week and i am without a vehicle.<br> <br> This is a business vehicle and my business has been at a standstill without this vehicle.<br> <br> I would Recommend all to avoid Budget Insurance. They might be reasonable in pricing, But the end results are disgusting.<br> <br> Thank you<br>

0
Replies (1)
Budget Insurance
Budget Insurance's reply10 Feb 2015, 13:07
Official
Hello ZMT,

We have noted your concern, thank you for bringing this matter to our attention.

We will be investigating the matter on your behalf and feedback will be provided you to soon.

We understand the Customer Relations Specialist has been in contact with you and will be overseeing the matter.

Please accept our sincere apologies for the overall inconvenience and frustration caused.

Kind Regards,
The Budget Insurance Team.