Rejection of claim

My wife was held up at the entrance of the Medforum hospital in Pretoria. The matter was reported to the Pretoria central police station. The person stole a gold chain and gold locket. The matter was reported to the insurance company , Budget, and the claim was rejected. The person , Mbali, who phoned to explain could not explain properly why the claim was rejected. Surely, management could at their discretion look at the merits of the claim. <br> Will surely be moving to another company.