Reintatement of policy

The other day I called another company and they offered me a more reasonable insurance premium compared to Budget who I have been with since 2017. I cancelled my insurance policy with Budget on the 3rd July 2020. My partner said I should have given budget the opportunity to try and match my new premium. I then sent them an email on Saturday 4th July 2020 to talk to them about reinstating my premium but they did not respond. This morning on the 6th July I called Budget insurance and spoke to Lorraine who reinstated the policy. She then transferred me to Tebogo, Tebogo then told me that she cannot look into reducing my premium as my policy was going under review in September. Is this how Budget treats its clients? Tebogo also she cannot escalade this to her senior and the cash back is now at 0. If I can keep the same policy number, why cannot I still remain with the cashback amount. I mean the policy is still ongoing until 31st July 2020. I will then look for any alternative insurance company, as Budget doesn't appreciate loyalty.