Refusal to cancel insurance and continue to debit client account

I phoned Budget on 14 December 2021 and requested that my policy which was to come into effect on 1 January 2022, be cancelled with immediate effect. The consultant assured me that this would be done. I sent a follow-up email on 15 Dec 2021 confirming that I would like the policy to be cancelled ASAP. I was surprised when Budget sent me an SMS in January 2021 asking me to submit proof of my tracking device. I had to made additional calls to remind them that the policy should not even be active. After spending time on the phone with their consultants on 11 and 12 January, I was once again assured by their consultant (Kishan) that the policy would be cancelled and that my account wouldn't be debited as my request was communicated to them in December. They have now debited my account with a pro-rata premium for January. Please, can you check the recording of 14 December, my email of 15 December and the recording of the conversation between myself and Kishan on 11 and 12 January - and please refund my money while you are at it.