Refusal of claim

Absolutely putrid and bad service…. We were advised as to which insurance to take as we have an Uber business…. So we took their sales persons advise…. After months and months of payments , we had a small accident last week and now they don’t want to pay… they talking about they notified us via sms that they won’t pay…. Absolutely putrid and calls don’t get answered when we call ….. absolutely *******