Refund Not Received

This company is by far the worst insurance company I have ever dealt with. I cancelled my policy on the 25th October as I have moved over to Outsurance. Tebogo in the cancellations department advised me that she is processing my refund while I was on the line with her and once she was done, she advised that it would take 7 days for the refund to reflect in my account. I have not received my refund so I called in on Monday 4th November to query and was advised by another agent that the refund was not processed by Tebogo and this agent advised that he has escalated the matter to Tebogo's supervisor who would be calling me. It is now Wednesday the 6th November, I called Budget this morning and spoke to another agent who put me on hold for 10 minutes stating that he is going to speak to Tebogo. He then comes back to say that the supervisor will be calling me. I asked what is the problem because I keep calling and I keep getting told the same thing. He advised that the system is showing that my refund was only requested on Monday 4th November when in fact it was done on the 25th October and Tebogo kept me on the line stating that she is busy requesting my refund when she was not. What is the problem with the agents working in the place? This is the reason why Budget keeps losing long standing clients. The service is appalling to say the least. You guys are very quick to debit a clients account but when a refund is due then the client must run back and forth fighting for what is theirs. I gave Budget a second chance when I decided to take out my car insurance with them early this year because their service failed me in previous years and I vowed I would never use them again. I have been a long standing client of theirs and now I see that I should not have made that same mistake again and I never will.