wM
wisani M
1 reviews | Active since Nov 2015
16 Jun 2020, 09:22
Refund
I canceled my policy on the 27th of May and they had already deducted the premium for the month of June and was told the money will be paid by the 9th and is the 16th of June I still haven't received anything and I've been calling wasting my airtime.
I have sent my bank statement to them this morning to ***.
Helpful (0)
Replies (3)0
Replies (3)
Budget Insurance's replyOfficial
16 Jun 2020, 15:44Hi Wisani,
We would to apologise for the service you have received.
We will escalate your matter to our team to look into.
They will contact you during office hours with feedback.
Kind Regards,
The Budget Team
We would to apologise for the service you have received.
We will escalate your matter to our team to look into.
They will contact you during office hours with feedback.
Kind Regards,
The Budget Team
Budget Insurance's reply16 Jun 2020, 15:44
Official
Hi Wisani,
We would to apologise for the service you have received.
We will escalate your matter to our team to look into.
They will contact you during office hours with feedback.
Kind Regards,
The Budget Team
We would to apologise for the service you have received.
We will escalate your matter to our team to look into.
They will contact you during office hours with feedback.
Kind Regards,
The Budget Team
wM
wisani M's updateReviewer Update
17 Jun 2020, 13:22I thought you are contacting me to explain why the money that you say it was "deposited" in to my account is not reflecting in my statement that I already sent to you.
Can you please check your records of my calls to budget and what was said to me about my refund and tell me if it makes sense to you.
Now you are telling me It was done on the 3rd but I was told it will be done by the 9th, MAY YOU PLEASE REFUND MY MONEY.
Can you please check your records of my calls to budget and what was said to me about my refund and tell me if it makes sense to you.
Now you are telling me It was done on the 3rd but I was told it will be done by the 9th, MAY YOU PLEASE REFUND MY MONEY.
wM
wisani M's update17 Jun 2020, 13:22
Reviewer Update
I thought you are contacting me to explain why the money that you say it was "deposited" in to my account is not reflecting in my statement that I already sent to you.
Can you please check your records of my calls to budget and what was said to me about my refund and tell me if it makes sense to you.
Now you are telling me It was done on the 3rd but I was told it will be done by the 9th, MAY YOU PLEASE REFUND MY MONEY.
Can you please check your records of my calls to budget and what was said to me about my refund and tell me if it makes sense to you.
Now you are telling me It was done on the 3rd but I was told it will be done by the 9th, MAY YOU PLEASE REFUND MY MONEY.
Budget Insurance's replyOfficial
19 Jun 2020, 15:14Hi Wisani,
Thank you for allowing us the opportunity to assist you.
We can confirm that the refund was processed on 3 June as previously discussed. This also reflects on the bank statement that was forwarded to us.
We further confirm that an additional amount was authorised to be refunded.
Please accept out apology for any inconvenience caused.
Regards,
The Budget Team
Thank you for allowing us the opportunity to assist you.
We can confirm that the refund was processed on 3 June as previously discussed. This also reflects on the bank statement that was forwarded to us.
We further confirm that an additional amount was authorised to be refunded.
Please accept out apology for any inconvenience caused.
Regards,
The Budget Team
Budget Insurance's reply19 Jun 2020, 15:14
Official
Hi Wisani,
Thank you for allowing us the opportunity to assist you.
We can confirm that the refund was processed on 3 June as previously discussed. This also reflects on the bank statement that was forwarded to us.
We further confirm that an additional amount was authorised to be refunded.
Please accept out apology for any inconvenience caused.
Regards,
The Budget Team
Thank you for allowing us the opportunity to assist you.
We can confirm that the refund was processed on 3 June as previously discussed. This also reflects on the bank statement that was forwarded to us.
We further confirm that an additional amount was authorised to be refunded.
Please accept out apology for any inconvenience caused.
Regards,
The Budget Team