Recoveries department can you please just do your work!!

I am honestly very frustrated with budget insurance, and I really just want to change to another insurance, I got hit around November, the person who knocked my car was very helpful and gave me all the relevant details I called in to report my problem and also gave them the third party details so they can recover my money, I have been calling trying to understand where they’re with recovering my money from the other party, they keep saying they’re ready to send demand letter and the person assigned to my file will contact me, I have been waiting for this call for weeks on ends no updates no communication nothing, I need my money back and they really not working the recovery team is just chilling this is a financial set back, as the third party is very cooperative but my insurance is not doing anything, soon as I recover my money i will dumping this useless insurance