Reaching them is a hustle.

Your customer service is so horrible. I've been signed with Budget for about 4 - 5 months now. Few days ago I called, I wanted to update my details and enquire a few things. The first call the consultant told my they're 1Life, and I said ok maybe I dialed a wrong, he said ok and we parted ways. Only to find out, the number is on Budget website, I dialed again and the consultant said "1Life hello" this time I asked her for Budget, she said she'll transfer me, but she hung up. 3rd call I finally speak to someone, who "assisted" me and promised to email me the updated policy, but nothing after 3 weeks now. Lastly, they always mumble their names, especially when their going to give a bad service. It's about 5 months of them debiting, yet I still don't have my policy number. And getting through to them is a hustle!