SM
Sipho M

1 reviews | Active since May 2024

01 May 2026, 22:22

Racial Profiled and ****med. Worse Service Ever

If an insurance company doesn't want to consider claims, why would they continue to debit money every month? It should be simple, but I'm being forced to wait and beg for updates. I've sent them everything they requested, including a consent letter to check my bank transactions and vehicle tracking records, etc. But nothing has been done or finalized. If Budget Insurance is broke, they should inform us, their clients, because now its starting to look like racial profiling **** and racial profiling syndicate in which one race is used to finance other privileged races.

Every time you are told wait for seven days, and after the seven days you wait another seven day. But the debit orders are going through. Wait….Wait…Wait… All I want is the finalization of this claim. I CANT CONTINUE PAYING R 3329.34 FOR NOTHING.

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Replies (1)
Budget Insurance
Budget Insurance's reply02 May 2026, 08:11
Official
Good day Sipho,

Thank you for taking the time to share your concerns. We sincerely regret the frustration and distress caused by the delays in finalising your claim and the repeated requests to wait for updates. We understand how unacceptable this feels, particularly while monthly premiums continue to be debited.

Your concerns has been escalated to the relevant department who will be in touch with you.

Kind Regards,
The Budget Team.