Quote *******: Policy ***

<p>First of all, since i complained a few weeks ago on this i've received some type of action from Budget.So thank you for that. Anyway, Budget had charged me a premium plus admin and initiation fees for a premium that never got off the ground. While i've received my premium back they refuse to give me my admin and intitiation fee back, both of which are over R1000! I've received a copy of the recording and listenened to it a few times. At NO POINT do i acept their quote. In fact, i clearly told the agent that after i speak to him i'll be speaking to a different Insurance company to hear what they have to offer. To which HE INSISTED that we finish the quote so we have it "in black and white". Towards the end of the call i again tell him that we would continue "IF I ACCEPT HIS QUOTE"</p> <p>And of course i NEVER spoke to him again so the quote was never accepted in mind. What i hate is that he ******* his way in completing the call with all my information, after i told him i'd be speaking to other insurance companies.</p> <p>Now they want to rob me off over R1000 in initiation fees? For a policy that never got off the ground.</p> <p>Anyway, i also wanted to document this in black and white so other people can read and see how sneaky they are.</p> <p>And i will also be going directly to the Ombudsman ***) with this recording. Your company and your call centre agents are very ********* in how you handle your calls. I will never trust such a company with my assets. </p> <p> </p> <p> </p>