1 reviews | Active since May 2016
QUOTE *******: Policy ***
<p><span style="color: #555555; background-color: #ffffff;">I got connected to Budget through Hippo.com back on 11 </span><span style="color: #555555; background-color: #ffffff;">January</span><span style="color: #555555; background-color: #ffffff;"> 2016. I asked for a quote. The agent wanted all my details to calculate the correct cover. And sent me the papers. At no point did i say i'd like to get covered by them. In fact i said i'd weigh it out againt other quotes first before making a decision. A month later they deducted premiums off my account. I called them and they refunded my premiums. However they wouldnt give me back Initiation costs etc which amounted to over R1000. When i enquired about this they listenend to the call and i had accepted the cover. i asked for a recording so i could listen for myself. Till this day (EXACTLY 4 MONTHS TO THE DAY WHEN I FIRST SPOKE TO THEM) they still </span><span style="color: #555555; background-color: #ffffff;">havent</span><span style="color: #555555; background-color: #ffffff;"> sent it. Each time i call they say they'll send it in the mail. In this day and age why cant i just download the call and listen to it? What are they hiding?? BUDGET INSURANCE ARE A BUNCH OF ******!! BEWARE!!! </span></p>
We acknowledge receipt of your complaint.
According to the information at our disposal; the sales recording was placed on a disc and posted to your physical address as per your request. The disc was received and sent for posting on 18 April 2016.
We have notified the underwriting department that you have still not received it and requested that they be in contact with you to find an alternate means of delivery or possible collection from your side. Please expect a call from an agent within the next 24 hours.
Trust you will find the above in order.
Kind Regards
The Budget Team
We acknowledge receipt of your complaint.
According to the information at our disposal; the sales recording was placed on a disc and posted to your physical address as per your request. The disc was received and sent for posting on 18 April 2016.
We have notified the underwriting department that you have still not received it and requested that they be in contact with you to find an alternate means of delivery or possible collection from your side. Please expect a call from an agent within the next 24 hours.
Trust you will find the above in order.
Kind Regards
The Budget Team
