quotations and debit order

Good day

Budget insurance is very ***********. They start off by over-debiting me, then they have the nerve to send me this stupid schedule to justify the nonsense. How can we move from R1100 to R31OO? When I communicate my queries with the call center, I am taken from pillar to post and I am told that the managers are busy.

This means your business is undermining my intelligence, because, the guy I spoke to on Friday, said "I will get my refund by Tuesday". Now I am told, that my query will take another 3 working days. Furthermore, I have been debited an additional R60; for what I do not know.

As if that is not enough, the lady assisting me, hung up the phone while I am still talking. The first lady that, I spoke to, was talking to her colleagues, while she is talking to me. This is a clear indication that your business undermines me and my business, I mean nothing to the business at large.

This is a clear and direct push that, I should take my business elsewhere. Where I matter and my queries are respected.

Clearly, I am the fool here, I mean already the bank had charged me bank charges, and who will pay my bank charges? What do I tell my family in the meantime? That, I can not buy food nor pay the bills, because, of your incompetency.

The below has been violated:

Our complaints philosophy Budget is an authorised financial services provider and insurer, and is fully committed to making sure that we are fair, transparent and prompt when it comes to the internal resolution of complaints. We are dedicated to the continued delivery of the highest standard regarding complaints handling. This is done by ensuring that complaints are dealt with by members of sta who have the expertise, experience and qualifications to correctly deal with all complaints. We also want to make sure that you can easily find the complaint’s process, and make sure that the internal complaints process is clear and visible to you, our customers.

If the company cannot live up to its standards, what are you doing?

You are a ****.

With a bleeding hurt Willie Sibiya