quick to take money, but not quick to refund

I am not happy with budget insurance. I got a new car on the 13th October and phoned around for quotes, i had already decided on king price when budget did a quote with me. The consultant had asked for my banking details and when i had questioned him on why i need to give my details if i am only wanting a quote, he said it would save time capturing those details should i decide to go with budget. After quotation i was still going with king price and did advise them on that. <br> <br> My account was debitted for a small amount on the 30th October which they say is for the cover from the 13th till whenever but i had already paid a pro rata premium to king price. So i have basically had my car insured with 2 insurance companies at the same time.. which is actually *******. I did not want the policy with budget in the first place. <br> <br> I phoned the call centre today which cost me R10 in airtime then they tell me i need to send a bank statement, in order for the refund department to process my request. This is not on. First of all i do not have the time to go into the bank and get a statement and 2nd, if i do go get a statement it's going to cost me money<br> <br> I want someone to phone me asap