Quick to take difficult to return

I request my policy be canceled as my insured vehicle has been returned to the garage I purchases it from.

Budget insurance acknowledged that I cancelled before they debited however there has been influx of emails and calls.

I understand, and request a refund.

Option 1. They provide me with a refund, however it takes 7 days.

Option 2. They remove the lock they put on the debit order and I request my bank to reverse the debit order.

7 days later, they are waiting for my statement, however I am far from banks on holiday, so rather remove the lock and I will request my bank to reverse.

Now they cannot do this, however 7 days ago they could????

Now they expect me to drive 30km's to a bank as I am not close to banks on holiday to get a statement????

Just shows how easy it is to take the money but such a flippen mission to give it back???

Very upsetting.