****py service

I have been receiving false alerts on my tracking device that was installed via Budget insurance. I had call the tracking company on the 31st Oct 2019 to complain and ask them to come check the tracker. They advised that the tracker is out of warranty and I should call Budget insurance to ask them to renew the contract. I immediately called budget and spoke to Zandi Goba. I questioned why was I not told upfront that that the contract expires after 3 years and the warranty on the tracker. She advised that the tracker is now on a month to month bases. I then told her thee device is faulty and what the tracking company had advised. She said she needs to confirm how that is done and would call me back as she had difficulty getting through to tracking company and would call me back. She did call me back and said that she needs to remove my car from the policy and re-add it again to renew the tracker. At first I thought it was OK but then she said that it would affect my premium. I told her that is ridiculous and that they should just renew the contract with the tracking company, she said she will confirm and called me back. Till now i he not recieved any call back from Zandile or anyone from Budget.

That is totally ridiculous that the car must be removed from the policy to renew the tracker contract and have the tracking company replace the tracker. If anything happens to the car they will refuse to pay out as the tracker is faulty but yet they refuse to renew the contract with the tracking company when they have the agreement with the tracking company.