****py Budget Service

I called Budget to submit a claim for damaged hinges for a laptop between the 10th - 13th of December. I had to do a couple of calls just to get the claim registered - over 100mins of call time. The claim was assigned to a Michelle who was meant to call me on the 17th to send to an assessor. I called again on the 17th in the afternoon and was told to wait until end of day. Nothing happened. I called again on the 20/21st to only get her to appointing someone and she was to confirm that by email - she never did. At that point I had already requested an escalation to a Manager. She called me on the 23rd to tell me that the claim is denied because the hinges and the brackets have been broken due to use not accidentally. I then, again, requested an escalation and was told the manager will call me back. At the same time, I asked her for the paper trail I had been promised from the word go. The email appointing assessors came after the call. I accordingly registered my dispute via the same email and emphasised that I am awaiting for the manager's call. To date, I am still waiting and I have been without the laptop for more than half a month.