Processes and Procedures

Not necessarily a complaint but a request to improve your internal processes and procedures. I am a brand new Budget car insurance client and was super impressed at your services and onboarding services, which indulged my interest to explore your other services, through the app I utilised the call me back lead creation on 26 June for : Household insurance Structural insurance Extended car warranty Extended car service plan I received a call on the day, however the agents did not know why they were calling me, they said that they only had my name and phone nr, I explained to the agent the reason for the call back (above) but he was not able to asssit me and transferred me to the claims department without briefing the agent he transferred me to as to how they can assist , I was not prepared to repeat everything again, so the agent just wished me a good day and ended the call. Being in the industry myself once a client expresses interest in a product/service the lead should be created and generated to the correct sales department which does not happen.