Premiums calculated on incorrect details
On the 11/02 I requested a quote for insurance the premium confirmed was R 494.66 I then emailed the consultant back on the 13/02 to say I would accept the quote and would like the policy to start 01/03/2015. On the 02/03 I noticed the debit order didn't go off and was worried the start date wasn't what I requested but the I noticed my daytime parking address was my home and not my work address and my licence issue date was also incorrect. I then called Budget and the guy I spoke to says my policy is effective and when advised regarding details I noticed that were incorrect, when he fixed them up to what it was suppose to be my premium increased by >R150 I was shocked and very disappointed, I advised him that I wasn't impressed and that he should please have call pulled as why did I spend 20-30mins of my time giving details then they're incorrect. He advised he'd escalate to a manager and someone would give me feedback before end business day Tues 03/03, it's now Wed and no call was received. Plus now I have to pay an admin fee aswell for poor admin. Shocker
We acknowledge receipt of your complaint.
Our Customer Relations Specialist has been in contact with you and the matter was discussed in detail.
We will investigate your concerns and feedback will be provided to you soon.
Kind regards
The Budget Insurance Team.
We acknowledge receipt of your complaint.
Our Customer Relations Specialist has been in contact with you and the matter was discussed in detail.
We will investigate your concerns and feedback will be provided to you soon.
Kind regards
The Budget Insurance Team.
