rS
rosa S
1 reviews | Active since Feb 2018
07 Sept 2020, 15:22
PREMIUM ISSUE
I took a value added policy in July agreed to be activated in August to my suprise double amount was debited I called on Monday the lady said it was a mistake I should call on Thursday when they have received confirmation from the bank I called o on Thursday the consultant was rude I decided to reverse the debit order then I got call from budget resolved everything but now again they debited twice please assist
Helpful (0)
Replies (4)0
Replies (4)
Budget Insurance's replyOfficial
07 Sept 2020, 15:25Hi Rosa,
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into, they will contact you with feedback.
Kind Regards,
The Budget Team
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into, they will contact you with feedback.
Kind Regards,
The Budget Team
Budget Insurance's reply07 Sept 2020, 15:25
Official
Hi Rosa,
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into, they will contact you with feedback.
Kind Regards,
The Budget Team
We would like to apologise for the service you have received.
We will escalate your matter to our team to look into, they will contact you with feedback.
Kind Regards,
The Budget Team
Budget Insurance's replyOfficial
11 Sept 2020, 08:11Hi Rosa,
Just to confirm that our team has been in contact with you and that your concerns have been addressed.
Please accept our sincere apologies for any inconvenience this may have caused.
Kind Regards,
The Budget Team.
Just to confirm that our team has been in contact with you and that your concerns have been addressed.
Please accept our sincere apologies for any inconvenience this may have caused.
Kind Regards,
The Budget Team.
Budget Insurance's reply11 Sept 2020, 08:11
Official
Hi Rosa,
Just to confirm that our team has been in contact with you and that your concerns have been addressed.
Please accept our sincere apologies for any inconvenience this may have caused.
Kind Regards,
The Budget Team.
Just to confirm that our team has been in contact with you and that your concerns have been addressed.
Please accept our sincere apologies for any inconvenience this may have caused.
Kind Regards,
The Budget Team.
rS
rosa S's updateReviewer Update
11 Sept 2020, 15:53Thank you so much for attending to my query... Berveline thank you
rS
rosa S's update11 Sept 2020, 15:53
Reviewer Update
Thank you so much for attending to my query... Berveline thank you
rS
rosa S's updateReviewer Update
18 Sept 2020, 20:455 business days have passed still not refunded and please don't call to ask to me questions you know the whole story and I believe you were quick to deal with your employee whom I do not fault at all but refunding me it's very hard... I am bored and tired with your sorry you are just professional ****mars.
rS
rosa S's update18 Sept 2020, 20:45
Reviewer Update
5 business days have passed still not refunded and please don't call to ask to me questions you know the whole story and I believe you were quick to deal with your employee whom I do not fault at all but refunding me it's very hard... I am bored and tired with your sorry you are just professional ****mars.