1 reviews | Active since May 2016
Prank Call - Budget Insurance
I received a call from a consultant wanting 5 minutes of my time in order to update my personal details with them. She requested my correct address due to a difference and then also the colour of my vehicle as it was not on file. After supplying her with all the details requested, I was advised that there will be an increase in my monthly payment due to the colour of my car that changed. I was quite taken aback and asked if this was a prank call. How can the monthly payment increase due to details being updated on my policy? I asked her that if there was no colour loaded according to your systems, was it then an invisible car that I was driving? She became quite upset with me and I then told the consultant under no circumstances will I accept or authorise an increase on my monthly premium. She proceeded by wanting more of the initial 5 minutes requested as it was out of her hands and I had to wait to speak to her supervisor. I told her that it will not be the case as I did not have any more time to waste.
We acknowledge receipt of your complaint.
Kindly be advised that the color of a vehicle is one of the contributing factors that affects the premium payable as certain colors are more expensive than others which is an aspect that needs to be considered as majority of vehicles need to be resprayed after the repair work has been done. Unfortunately in your case; based on the color provided to the consultant, the premium increased.
We shall arrange for an underwriting manager to contact you to provide further calrification regarding how the different colors can affect the premium payable.
Trust you will find the above in order
Kind Regards
The Budget Team
We acknowledge receipt of your complaint.
Kindly be advised that the color of a vehicle is one of the contributing factors that affects the premium payable as certain colors are more expensive than others which is an aspect that needs to be considered as majority of vehicles need to be resprayed after the repair work has been done. Unfortunately in your case; based on the color provided to the consultant, the premium increased.
We shall arrange for an underwriting manager to contact you to provide further calrification regarding how the different colors can affect the premium payable.
Trust you will find the above in order
Kind Regards
The Budget Team
