************ Practice by Insurance & Loss Adjuster Companies

I would like to raise my concern that I have with Budget Insurance for I strongly believe that I have a legitimate claim (*** - 3) of my refrigerator also a concerned client of Budget and my ID is ***. I had an incident whereby I discovered on the 5th November 2023, that my refrigerator was not working properly after electricity outage was restored. I waited for two days trying to see observe it until I remembered that I have household insurance with Budget Insurance and contacted them thereafter. I am certain that this has got to do with power surge because it's not only my fridge that got affected, my remote gate also opens itself and my microwave was since affected sometimes back and I have reported it but was that due to access payable, it won’t be economically viable to claim it and I understood. Yesterday I got a rejection letter based on the assessment conducted by ASSESSTECH which I would like to believe that they are in collusion with Budget. I am saying this because I was with the ASSESSTECH guys throughout their assessment of my refrigerator and they never spoke about the so called "gas blockage" that the report from their seniors came out with. The only key thing that they told me about was that the sensors in the freezer are not functioning properly. Where does the “gas blockage” now coming from? The assessment report cannot be manipulated by someone sitting in the office.

I got a call from Budget Insurance Twitter (X) monitor/liaison officer (Megan if not mistaken) (after sharing my frustration through DM but I think this time I will go straight into my TL) requesting that I can employ my personal assessor but I strongly believe and see this is unnecessary tedious job which should be undertaken by the insurance company that collects premiums every month from clients for unforeseen events like my current loss. Unless it is another form or trying to discourage me from seeking justice.

I therefore would like to urge Budget to review its decision and if needs be, get the unbiased opinion of the guys who assessed my refrigerator and not from someone sitting in the office from ASSESSTECH. Please Budget, do the right thing and review your decision.

Regards