Possibly the worst service from an insurance ever.

I am honestly just Fed up. I joined Budget after them assuring me that they had the best service, the sale was perfect, and they even called me a few times to get me to add on to my package. Yet, when it came down to actually needing their assistance, they are like ghosts.

I have been trying to get ahold of something since the 22nd of December 2022!! Finally after many emails and unanswered phone calls ( and don't even get me started on how useless the WhatsApp line is ) I managed to get hold of one of their operators, she was lovely. This was last week.

I got my claims email a few days later, it just said that my car was booked in, NO address or directions. So I tried to phone, email, WhatsApp. nothing.... Still waiting for someone to answer. It just says that they are busy.....

I can't believe this, I have never had such terrible service from an insurance before. It is literally for a scratch and dent, and I added on the package for this! but I cant access it.