Poor/dishonest/unproffesional service

Hi,

I have a worst experience ever during my claim stage with Budget Insurance, on the 02July I logged a ****** car claim and my case was assigned to Neels" senior consultant". I've never seen such a lack of professionalism ever, I had to call to follow up with my claim, I gave him all the record and today he told me that" I every time change my stories" maybe its a trick not to pay for my ****** car. Its been almost a month now and nothing as yet. He advised that he will present my case to the board of claims of Friday and I'll get feedback after 10am. I'm really not happy with the service I received and feel like Im being taken for a ride. Please get someone who's punctual to help me ASAP