VM
Vee M
1 reviews | Active since Jan 2020
07 Jan 2020, 21:47
Poor workmanship and not sent to a VW approved dealer
My vehicle was ****** and recovered roughly three months ago. Budget Insurance sent it to Fleet VIP Solutions up to date I have not received my vehicle back. It is the third time I have sent the vehicle back to them. Having said this Budget Insurance have changed numerous times and each assessor has different opinions.
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Replies (2)
Budget Insurance's replyOfficial
07 Jan 2020, 22:00Hi Vee,
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Budget Team
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply07 Jan 2020, 22:00
Official
Hi Vee,
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Budget Team
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's replyOfficial
08 Jan 2020, 09:48Update:
We confirm that our Assessing Manager has been in contact with you to confirm when the vehicle will be ready for collection. We sincerely apologise for the repair delay, this will be addressed on an internal basis.
Our Customer Relation Specialist also attempted to contact you, without success and a detailed message was left on your voice mail, we will appreciate it if you can contact her back to conclude the matter.
Kind Regards,
The Budget Team.
We confirm that our Assessing Manager has been in contact with you to confirm when the vehicle will be ready for collection. We sincerely apologise for the repair delay, this will be addressed on an internal basis.
Our Customer Relation Specialist also attempted to contact you, without success and a detailed message was left on your voice mail, we will appreciate it if you can contact her back to conclude the matter.
Kind Regards,
The Budget Team.
Budget Insurance's reply08 Jan 2020, 09:48
Official
Update:
We confirm that our Assessing Manager has been in contact with you to confirm when the vehicle will be ready for collection. We sincerely apologise for the repair delay, this will be addressed on an internal basis.
Our Customer Relation Specialist also attempted to contact you, without success and a detailed message was left on your voice mail, we will appreciate it if you can contact her back to conclude the matter.
Kind Regards,
The Budget Team.
We confirm that our Assessing Manager has been in contact with you to confirm when the vehicle will be ready for collection. We sincerely apologise for the repair delay, this will be addressed on an internal basis.
Our Customer Relation Specialist also attempted to contact you, without success and a detailed message was left on your voice mail, we will appreciate it if you can contact her back to conclude the matter.
Kind Regards,
The Budget Team.