LM
Lerato M
1 reviews | Active since Dec 2024
04 May 2026, 11:09
Poor when choosing Panel Beaters
I am disappointed with the Panel beaters that Budget Insurance chooses to fix the cars of their clients. They handed over my car to Jocks Autobody and its been a horrible experience for me. Its been 4 weeks and i still don't know when I am going to get my car back. Everytime I call them they tell me the car is panel beating nothing more they refuse to give me an ETA. I know this is not budgets fault but Budget cant just take a clients car to a panel beater that already has a bad reputation. Please do better when choosing panel beaters this company already has horrible reviews with people complaining that these guys keep their cars for months. My tracker shows no movement of my car but they claim they are working on it.
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Replies (3)
Budget Insurance's replyOfficial
04 May 2026, 11:20Good day Lerato,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced during the repair process of your vehicle.
We understand your concerns regarding the delay and the lack of clear communication from the panel beater. While the repairs are carried out by an independent service provider, we fully acknowledge that this experience reflects on us, and this is not the level of service we aim to deliver.
Please be assured that we are escalating this matter to our Claims Team as a matter of urgency. They will engage directly with the panel beater to investigate the delays, confirm the current status of your vehicle. We will also address the concerns raised regarding communication and progress updates.
Your feedback regarding our approved service providers is taken seriously and will be reviewed internally.
Thank you for your patience while we work to resolve this matter. Should you require any further assistance in the meantime, please do not hesitate to contact us.
Kind regards,
The Budget Insurance team
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced during the repair process of your vehicle.
We understand your concerns regarding the delay and the lack of clear communication from the panel beater. While the repairs are carried out by an independent service provider, we fully acknowledge that this experience reflects on us, and this is not the level of service we aim to deliver.
Please be assured that we are escalating this matter to our Claims Team as a matter of urgency. They will engage directly with the panel beater to investigate the delays, confirm the current status of your vehicle. We will also address the concerns raised regarding communication and progress updates.
Your feedback regarding our approved service providers is taken seriously and will be reviewed internally.
Thank you for your patience while we work to resolve this matter. Should you require any further assistance in the meantime, please do not hesitate to contact us.
Kind regards,
The Budget Insurance team
Budget Insurance's reply04 May 2026, 11:20
Official
Good day Lerato,
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced during the repair process of your vehicle.
We understand your concerns regarding the delay and the lack of clear communication from the panel beater. While the repairs are carried out by an independent service provider, we fully acknowledge that this experience reflects on us, and this is not the level of service we aim to deliver.
Please be assured that we are escalating this matter to our Claims Team as a matter of urgency. They will engage directly with the panel beater to investigate the delays, confirm the current status of your vehicle. We will also address the concerns raised regarding communication and progress updates.
Your feedback regarding our approved service providers is taken seriously and will be reviewed internally.
Thank you for your patience while we work to resolve this matter. Should you require any further assistance in the meantime, please do not hesitate to contact us.
Kind regards,
The Budget Insurance team
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced during the repair process of your vehicle.
We understand your concerns regarding the delay and the lack of clear communication from the panel beater. While the repairs are carried out by an independent service provider, we fully acknowledge that this experience reflects on us, and this is not the level of service we aim to deliver.
Please be assured that we are escalating this matter to our Claims Team as a matter of urgency. They will engage directly with the panel beater to investigate the delays, confirm the current status of your vehicle. We will also address the concerns raised regarding communication and progress updates.
Your feedback regarding our approved service providers is taken seriously and will be reviewed internally.
Thank you for your patience while we work to resolve this matter. Should you require any further assistance in the meantime, please do not hesitate to contact us.
Kind regards,
The Budget Insurance team
LM
Lerato M's updateReviewer Update
21 May 2026, 16:56Just to let you know its been 2 months now and I still don't know when am I getting my car. After you guys spoke to them they gave me an ETA which has elapsed 2 weeks ago and we are now at square 1 where i keep calling in and they tell me a different story everyday. Very disappointed in budget for taking my car here. Its been a horrible experience
LM
Lerato M's update21 May 2026, 16:56
Reviewer Update
Just to let you know its been 2 months now and I still don't know when am I getting my car. After you guys spoke to them they gave me an ETA which has elapsed 2 weeks ago and we are now at square 1 where i keep calling in and they tell me a different story everyday. Very disappointed in budget for taking my car here. Its been a horrible experience
Budget Insurance's replyOfficial
21 May 2026, 17:00Hi Lerato,
Thank you for raising this again, and we’re truly sorry for the continued inconvenience and frustration you’ve experienced.
We completely understand how disappointing this situation has been—especially given that the original ETA has already passed and you’re still not receiving clear, consistent feedback. This is not the level of service we expect to deliver.
Please be assured that, given the history of this matter and your prior complaint, we are escalating your case directly to senior management with immediate effect. Your file will now receive urgent attention, and we will push for a clear, accurate update and a firm resolution as quickly as possible.
We sincerely apologize for the poor experience you’ve had with this process and with the handling of your vehicle. Your feedback is taken very seriously, and we will ensure this is addressed appropriately at the highest level.
You will be contacted with a meaningful update as soon as management has reviewed the case.
Thank you for your patience, and again, we are very sorry for the inconvenience caused.
Kind regards,
The Budget insurance team
Thank you for raising this again, and we’re truly sorry for the continued inconvenience and frustration you’ve experienced.
We completely understand how disappointing this situation has been—especially given that the original ETA has already passed and you’re still not receiving clear, consistent feedback. This is not the level of service we expect to deliver.
Please be assured that, given the history of this matter and your prior complaint, we are escalating your case directly to senior management with immediate effect. Your file will now receive urgent attention, and we will push for a clear, accurate update and a firm resolution as quickly as possible.
We sincerely apologize for the poor experience you’ve had with this process and with the handling of your vehicle. Your feedback is taken very seriously, and we will ensure this is addressed appropriately at the highest level.
You will be contacted with a meaningful update as soon as management has reviewed the case.
Thank you for your patience, and again, we are very sorry for the inconvenience caused.
Kind regards,
The Budget insurance team
Budget Insurance's reply21 May 2026, 17:00
Official
Hi Lerato,
Thank you for raising this again, and we’re truly sorry for the continued inconvenience and frustration you’ve experienced.
We completely understand how disappointing this situation has been—especially given that the original ETA has already passed and you’re still not receiving clear, consistent feedback. This is not the level of service we expect to deliver.
Please be assured that, given the history of this matter and your prior complaint, we are escalating your case directly to senior management with immediate effect. Your file will now receive urgent attention, and we will push for a clear, accurate update and a firm resolution as quickly as possible.
We sincerely apologize for the poor experience you’ve had with this process and with the handling of your vehicle. Your feedback is taken very seriously, and we will ensure this is addressed appropriately at the highest level.
You will be contacted with a meaningful update as soon as management has reviewed the case.
Thank you for your patience, and again, we are very sorry for the inconvenience caused.
Kind regards,
The Budget insurance team
Thank you for raising this again, and we’re truly sorry for the continued inconvenience and frustration you’ve experienced.
We completely understand how disappointing this situation has been—especially given that the original ETA has already passed and you’re still not receiving clear, consistent feedback. This is not the level of service we expect to deliver.
Please be assured that, given the history of this matter and your prior complaint, we are escalating your case directly to senior management with immediate effect. Your file will now receive urgent attention, and we will push for a clear, accurate update and a firm resolution as quickly as possible.
We sincerely apologize for the poor experience you’ve had with this process and with the handling of your vehicle. Your feedback is taken very seriously, and we will ensure this is addressed appropriately at the highest level.
You will be contacted with a meaningful update as soon as management has reviewed the case.
Thank you for your patience, and again, we are very sorry for the inconvenience caused.
Kind regards,
The Budget insurance team