Poor systems, repeated unkept promises

I lodged a claim with Budget Insurance at 11:24 AM on the 25th for my laptop. I forwarded the repair quote to them at 3:43 PM on the 26th, once I'd received it. At 3:18 PM on the 27th I received an SMS from Budget asking me for the quote that I'd already sent.<br> <br> I phoned in to Budget at 3:21 PM on the 27th and spoke to a lady who told me she would get the assessor (Eunice) to call me back urgently. Nothing of the sort happened.<br> <br> I phoned in again at 08:21 AM this morning and spoke to Eunice. I impressed on her the urgency of my claim, since I cannot earn an income without my laptop. She promised to get back to me by 11:00 AM. Nothing of the sort happened.<br> <br> I phoned at 1:49 PM and spoke to a manager who professed to be upset as to why Eunice had not fulfilled her promise. He promised to get her to phone my back by 4PM. Nothing of the sort happened.<br> <br> Budget, please allocate my case to someone who actually cares. I do not want to deal with people who cannot live up to their commitments.