Poor services rendered

<p>My mum was insured with budget insurance and had submitted a claim which still needs to paid out. The claim has been progress for two months and still nothing has been resolved. Instead the only time service is reeived when a compalint is logged via twitter. My mum is a pensioner and now has no car to get around as it was written off. She is still waiting for feedback and is being sent from pillar to post as there isnt anyone who wants to take resposnsibility for her case. When will her claim be sorted? Why do we need to resort to laying a complaint before being assisted. Please assist as the compalint will be referred to the ombudsman. It is unfair that she needs to follow on feedback and no one seems to have a clue whats going on ? is this the type of service that one generally receives from budget? </p>