FD
Felecia D
1 reviews | Active since Aug 2022
12 Sept 2025, 08:35
Poor services offered at budget insurance (warranty claims department)
This is for budget insurance ( car warranty), they offer the poorest services. People with this kind of waranty should read the contradictions of the policy very carefully, especially female clients. Their towing services came after 4 hours of request. When you want to make follow up on a claim you can call for the whole day and still not get assisted. They have got worst services…
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Replies (3)
Budget Insurance's replyOfficial
12 Sept 2025, 08:36Hi Felecia,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply12 Sept 2025, 08:36
Official
Hi Felecia,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
FD
Felecia D's updateReviewer Update
12 Sept 2025, 18:48Well the warranty department was indead in contact with me. I received a call around 16:00, with a report that my claim is being asessed. I am patiently waiting and have no expectation of payment because of the contradictions on their policy especially with regard to engen issues. I will definately post the outcome.
FD
Felecia D's update12 Sept 2025, 18:48
Reviewer Update
Well the warranty department was indead in contact with me. I received a call around 16:00, with a report that my claim is being asessed. I am patiently waiting and have no expectation of payment because of the contradictions on their policy especially with regard to engen issues. I will definately post the outcome.
FD
Felecia D's updateReviewer Update
16 Sept 2025, 11:26It is now 11:17 am on the 16 September 2025. I was called because apparrently an invoice of the payment that i made to fix my car is needed by the assesor. Budget please give me the outcome of my claim please, if my claim is approved i will give the requested document showing what i paid for as per mechanical quotation. If its rejected then well see. The mechanic’s numbers are on the quotation please do make use of it. If you need extra information. I am still discouraged by the poor services.
FD
Felecia D's update16 Sept 2025, 11:26
Reviewer Update
It is now 11:17 am on the 16 September 2025. I was called because apparrently an invoice of the payment that i made to fix my car is needed by the assesor. Budget please give me the outcome of my claim please, if my claim is approved i will give the requested document showing what i paid for as per mechanical quotation. If its rejected then well see. The mechanic’s numbers are on the quotation please do make use of it. If you need extra information. I am still discouraged by the poor services.