B.
Babalwa ....
1 reviews | Active since Jul 2022
06 Jul 2022, 11:41
Poor service, zero communication, not a happy a customer at all.
My husband and I have been waiting for budget insurance to fix our car since the car accident on the 15th of May 2022, its nearly 2 months, the car is still not fixed instead they telling us that they are waiting for Toyota to provide them with car parts, we have not received any feedback as to when the car will be fixed, we were told last time it might take a month to complete the car, its almost 2months now, I would not recommend this insurance company to anyone, this is our first car insurance company we have used and we are not happy at all with their service. We need our car, you guys are deducting premiums each month while our car is with you and not fixed.
Helpful (0)
Replies (4)0
Replies (4)
Budget Insurance's replyOfficial
06 Jul 2022, 12:41Hi Babalwa,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply06 Jul 2022, 12:41
Official
Hi Babalwa,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
B.
Babalwa ....'s updateReviewer Update
06 Jul 2022, 16:12We are waiting for your response, we have not received any feedback from you guys as stated above, that your team will be in touch, are we supposed to wait for another 2months to get feedback on this matter? Please call on my husband number that ends with ****0612, your team should have it on your system.
B.
Babalwa ....'s update06 Jul 2022, 16:12
Reviewer Update
We are waiting for your response, we have not received any feedback from you guys as stated above, that your team will be in touch, are we supposed to wait for another 2months to get feedback on this matter? Please call on my husband number that ends with ****0612, your team should have it on your system.
Budget Insurance's replyOfficial
06 Jul 2022, 16:25Hi Babalwa
We have escalated this matter to the relevant team they still busy liaising with the panel beater and will contact your with feedback.
Kind Regards,
The Budget Insurance Team
We have escalated this matter to the relevant team they still busy liaising with the panel beater and will contact your with feedback.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply06 Jul 2022, 16:25
Official
Hi Babalwa
We have escalated this matter to the relevant team they still busy liaising with the panel beater and will contact your with feedback.
Kind Regards,
The Budget Insurance Team
We have escalated this matter to the relevant team they still busy liaising with the panel beater and will contact your with feedback.
Kind Regards,
The Budget Insurance Team
B.
Babalwa ....'s updateReviewer Update
11 Jul 2022, 14:32Hi once again,
We had been promised a call back to provide us with feedback, the last call we received from your team was last week on Wednesday when we raised this issue, we were advised that feedback will be provided and we will receive a call back on Thursday to which we never received any feedback nor a phone call as promised, it is now Monday and no feedback has been provided on this matter, we have paid the excess amount which you guys requested over a month ago, the car has been with you guys since May, we have no courtesy car, instead we have to pay money for transport to be able to do our daily errands, your services has left us financially dry, you don't care at all, all you do is suck out money from your customers. We need answers and we need you to resolve this matter urgently, you need to prioritize this, we cannot be waiting for this long for you to do your job, what is a point of having a car insurance with you if no service will be provided to customers. We need this to be treated with its priority.
We had been promised a call back to provide us with feedback, the last call we received from your team was last week on Wednesday when we raised this issue, we were advised that feedback will be provided and we will receive a call back on Thursday to which we never received any feedback nor a phone call as promised, it is now Monday and no feedback has been provided on this matter, we have paid the excess amount which you guys requested over a month ago, the car has been with you guys since May, we have no courtesy car, instead we have to pay money for transport to be able to do our daily errands, your services has left us financially dry, you don't care at all, all you do is suck out money from your customers. We need answers and we need you to resolve this matter urgently, you need to prioritize this, we cannot be waiting for this long for you to do your job, what is a point of having a car insurance with you if no service will be provided to customers. We need this to be treated with its priority.
B.
Babalwa ....'s update11 Jul 2022, 14:32
Reviewer Update
Hi once again,
We had been promised a call back to provide us with feedback, the last call we received from your team was last week on Wednesday when we raised this issue, we were advised that feedback will be provided and we will receive a call back on Thursday to which we never received any feedback nor a phone call as promised, it is now Monday and no feedback has been provided on this matter, we have paid the excess amount which you guys requested over a month ago, the car has been with you guys since May, we have no courtesy car, instead we have to pay money for transport to be able to do our daily errands, your services has left us financially dry, you don't care at all, all you do is suck out money from your customers. We need answers and we need you to resolve this matter urgently, you need to prioritize this, we cannot be waiting for this long for you to do your job, what is a point of having a car insurance with you if no service will be provided to customers. We need this to be treated with its priority.
We had been promised a call back to provide us with feedback, the last call we received from your team was last week on Wednesday when we raised this issue, we were advised that feedback will be provided and we will receive a call back on Thursday to which we never received any feedback nor a phone call as promised, it is now Monday and no feedback has been provided on this matter, we have paid the excess amount which you guys requested over a month ago, the car has been with you guys since May, we have no courtesy car, instead we have to pay money for transport to be able to do our daily errands, your services has left us financially dry, you don't care at all, all you do is suck out money from your customers. We need answers and we need you to resolve this matter urgently, you need to prioritize this, we cannot be waiting for this long for you to do your job, what is a point of having a car insurance with you if no service will be provided to customers. We need this to be treated with its priority.