POOR service. Very very POOR service.

So this is a follow-up on my post of 31/01/2024.

I was contacted 10 minutes after I have placed the Hellopeter review, which I think is really bad, that we have to go this route to get proper customer service of of the people that we pay every month faithfully, but when we require the service we pay for it is just not there.

My review was done on the 01/02/2024 and I was promised that I will get feedback within 72 hours. So Up to now, nobody has contacted me, again I am forced to leave a review here. I am not happy with Budget Insurance.

I received my letter for my increase on the 01/02/2024. I do not believe you are entitled to this increase. The service I am getting does not valid an increase from my side.

Budget Scratch and Dent Policy - Very disappointed with the service I have been a client of Budget Insurance for 4 years. I took out a scratch and dent cover policy to be able to claim for small little accidents that do not require a full insurance claim. I have submitted my claim application via phone on the 22/01/2024, and up to now, nobody has contacted me in regards to my claim. I see on the online status is still shows "in review" I do not believe that it can take this long to let me know, where I need to take my car for an assessment. For a first time claimer, this does not boost any confidence that I will receive good service when I actually need to claim for bigger expenses. I will start shopping around to find a company that puts my needs and inconvenience first.