Poor Service received from Budget after login a complaint.

I have logged a complaint with Budget Insurance on Friday, 12 September 2025 in regard to a windscreen that I claimed about a month ago. Glassfit Alberton fitted my windscreen and after driving my windscreen had a lot of wind noise. After I logged a complaint at Glassfit Alberton they refitted my windscreen and it was also noticed that the cover behind my rearview mirror was broken. Glassfit Alberton replaced that as well.

I went to Glassfit Vanderbijlpark in Friday, 12 September 2025 as I presume the windscreen is *****ed as when it rains or I use my windscreen washer there is a spot direct in my site that is not cleaned when you use your wipers.

Glassfit Vanderbijlpark provided this in there report they giving me:

Concerns of the client: The client brought the vehicle in to the Vanderbijlpark branch on Friday, 12 September 2025. The concerns raised by the client was that his glass was fitted scew, because the wipers did not clean the glass effectively (see fig. 1) and the SikaTack Pro used for the fitment was peeling out from the pillar trims on the inside of the vehicle. Fitment location: The vehicle was fitted by Glasfit Alberton at the client’s work and it was a Benson glass that was fitted. Findings: After looking at the vehicle, it was determined that: 1. The wiper mechanism was damaged, as it is completely loose. 2. The ***ling was not put back properly after the fitment and was out of the bottom beading (see fig 2). 3. There is waves in the glass (see fig 3). 4. The glue could be seen from inside the vehicle on the passenger side, when sitting in the driver seat (see fig 4).

The full report is available on request.

As per your sms you send me on Monday 15 September 2025 I would have an outcome on my claim within 48 hours. 48 hours has past and no feedback as yet.

Is it due to the fact that I am changing my policy from Budget to Absa that I am not getting the service I need to get? I paid for my insurance in full in the beginning of the month and I am still covered with Budget till month end.

Are we going to sort this out today or before ending off business today, 18 September 2025 or do I need to go to all the mayor newspapers before this is getting to sort out?