Poor Service, No Service!!!

First off, getting a hold of someone is a total nightmare.... They dont contact you back. I finally got through to a consultant via hippo....

I took out my insurance on new car, consultant great.....

My existing profile needs updating and the consultant told me I just needed to email him the details and he would update it for me ....Still not happened...I tried to do it online and now my profile is even worse.....seriously considering changing my option and rather going with someone who will be readily available to assist clients .....this is not the Budget Insurance I know.....They use to be tops, not anymore .....SAD!!!