Poor service in the claims department

Item: Budget Insurance
Rating: 1
Author: Musa M

Their service for claims department is very bad, you can take your car for a physical assessor and they ask you to get a cheaper one, how is that even possible after 3 years with them and i have not claimed for anything. I am totally not happy their service.

Musa.

Helpful (0)

Replies (1)

Budget Insurance's replyOfficial

13 May 2026, 12:44

Good day Musa,

Thank you for your feedback, we sorry to hear about your experience. I completely understand your frustration, especially given that you have been with us for a long time.

Please be assured that we take your concerns seriously. We will escalate your matter to the Claims Department for further review and urgent attention. Your comments regarding the assessment process and the request to source a cheaper option will be specifically highlighted so they can address this with you directly.

We value your loyalty and are committed to ensuring that your concerns are properly investigated and resolved as quickly as possible.

Kind regards,
The Budget Insurance team

Budget Insurance's reply13 May 2026, 12:44

Official

Good day Musa,

Thank you for your feedback, we sorry to hear about your experience. I completely understand your frustration, especially given that you have been with us for a long time.

We value your loyalty and are committed to ensuring that your concerns are properly investigated and resolved as quickly as possible.

Kind regards,
The Budget Insurance team