Poor Service from Budget Legal

I have been trying to claim against budget insurance since the 13th of March.<br> <br> 1. I have received empty promises of people phoning me back and not once has anyone actually phoned back. I land up waiting for a couple of days and phoning again.<br> <br> 2. The files sat for nearly 3 weeks for an approval before they could tell me what they where willing to pay out.<br> <br> 3. Today after being promised the letter 3 times since Thursday last week the lady informs me they are willing to payout R8,500. I have two quotes one for R19,000 and one for R21,000. The assessor at the budget assessment centre was too lazy to look under the car to see the full damage despite my son asking him to look under the car. <br> <br> 4. I was asked to hold for the person handling the claim and after a couple of minutes of annoying music was told they are still on the phone could she leave a message for her to phone me back, I asked to speak to the MD/CEO as nobody has ever phoned me back, I was just put back onto music and after a couple of minutes the call was ended.<br> <br> Do they expect people to do unapproved repairs ?<br> <br> All I want is the car repaired to manufacturer standard after the budget client drove into the car.