Poor service from Budget Insurance and Glasfit

What very poor service from Budget Insurance & Glasfit. A passing car threw up a small stone which hit & cracked my windscreen. I called budget & lodged a claim. Budget asked me whether I wanted to repair or replace the windscreen. I do not think I am qualified to make that decision. Budget said to the take the car to Glasfit who would make the decision. Glasfit "repaired" the crack by injecting it. Within 24 hours, the crack had reappeared & the crack started to spread. There was a hole now in the windscreen. I contacted Budget and lodged a complaint & sent them photo of before and after "repair". Budget took 3 days to get back to me & this was only after I followed up. I was instructed to take the car back & have the windscreen replaced. Glasfit say Budget instructed them to "repair", Budget say Glasfit should have made the call to replace. So, the one is passing the buck to each other & neither accept responsibility. Subsequently took my car & had the windscreen replaced & had to pay R1330.00 excess. When leaving Glasfit it was raining & the wipers were not set correctly & were wiping off the windscreen and hitting the side of the car. I then had to go back to have this corrected. Surely that should have been checked before releasing my car to me. What shocking service from both Budget Insurance and Glasfit is Somerset West. I think I will change my insurance company.