ES
Edward S

1 reviews | Active since Mar 2018

20 Mar 2018, 14:43

Poor service from Budget Insurance

I logged a claim to replace my car left front window about 2 weeks ago & till today nothing despite numerous calls but they have front windscreen on their system & I keep telling them it is not front windscreen but left front window. Now Glasfit says they are on their way to me to replace front windscreen but it is front left window. Poor service from Budget.

0
Replies (2)
Budget Insurance
Budget Insurance's reply20 Mar 2018, 14:47
Official

Thank you for bringing this matter to our attention.

Kindly be advised that one of our Customer Relations Specialist will be in contact with you to address your concerns.

We sincerely apologise for the frustration caused.

Kind Regards

The Budget Team

Budget Insurance
Budget Insurance's reply20 Mar 2018, 16:08
Official

Dear Mr Smith

Kindly be advised that we have received confirmation that an appointment has now been set up for Thursday with Glasfit to ensure that the correct glass has been fitted.

Once again, please accept our apologies for all the inconvenience caused.

Kind Regards

The Budget Team