poor service from budget insurance

<p>I had a problem with my car on the 22 april and called my insurance which is budget insurance. Ever since that day until today the client services or claim deparment has been promising me lies until now. At first they told it will take a week and i will know what should be done, n then they never called me. So everytime i call them they tell me your clam is being finalised and we will update you 2 days later n mind you this thing happened 6 to 7 times. When you call them they will put you on hold for more more than 5 minutes saying we are transferring you to the next avaikable consultant. In my opinion they dont take their clients serious and they have a very bad poor service, they said mbali is the one who will help me and only cald me once in the begining and ever since i have tlking to different people everytime i call.</p>