JE
Jan E
1 reviews | Active since Mar 2010
28 Sept 2020, 16:40
Poor Service from 3rd Party Claim - Budget Insurance
Anyone else experiences terrible service from Budget Insurance or am I just unlucky one? I have logged a 3rd party claim in August 2020 and with follow-up emails. Up to date, I have not received replies to my emails. According to the call center it is for the past 3 weeks at the Manager Sunette for approval. She also does not reply to her emails. The client of Budget Insurance also tried numerous times to contact Sunette without success and she does not return her messages. I have also asked that it be escalated without success. Nobody is available. It is now almost 16:00, I still nobody has come back to me Hoping that I will get some sort of response?
Helpful (0)
Replies (7)0
Replies (7)
Budget Insurance's replyOfficial
28 Sept 2020, 17:00Hi Jan,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply28 Sept 2020, 17:00
Official
Hi Jan,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
JE
Jan E's updateReviewer Update
28 Sept 2020, 17:05Hi Budget Insurance -The Budget Team,
I have received the past month only acknowledgements but no action. You are all promises without any action.
Kind Regards,
Unhappy Customer
I have received the past month only acknowledgements but no action. You are all promises without any action.
Kind Regards,
Unhappy Customer
JE
Jan E's update28 Sept 2020, 17:05
Reviewer Update
Hi Budget Insurance -The Budget Team,
I have received the past month only acknowledgements but no action. You are all promises without any action.
Kind Regards,
Unhappy Customer
I have received the past month only acknowledgements but no action. You are all promises without any action.
Kind Regards,
Unhappy Customer
JE
Jan E's updateReviewer Update
29 Sept 2020, 12:23Hi Budget Insurance,
Still no feedback or reply on my claim. This is poor service and regardless if I am phoning or emailing, I am not able to get feedback and deadline when the claim will be resolved. It is now for the past three weeks for management approval. It seems Budget is blatantly delaying the claim without providing any reason or deadline.
Please note this claim was logged on the 17 August 2020.
Kind Regards,
Unhappy Customer
Still no feedback or reply on my claim. This is poor service and regardless if I am phoning or emailing, I am not able to get feedback and deadline when the claim will be resolved. It is now for the past three weeks for management approval. It seems Budget is blatantly delaying the claim without providing any reason or deadline.
Please note this claim was logged on the 17 August 2020.
Kind Regards,
Unhappy Customer
JE
Jan E's update29 Sept 2020, 12:23
Reviewer Update
Hi Budget Insurance,
Still no feedback or reply on my claim. This is poor service and regardless if I am phoning or emailing, I am not able to get feedback and deadline when the claim will be resolved. It is now for the past three weeks for management approval. It seems Budget is blatantly delaying the claim without providing any reason or deadline.
Please note this claim was logged on the 17 August 2020.
Kind Regards,
Unhappy Customer
Still no feedback or reply on my claim. This is poor service and regardless if I am phoning or emailing, I am not able to get feedback and deadline when the claim will be resolved. It is now for the past three weeks for management approval. It seems Budget is blatantly delaying the claim without providing any reason or deadline.
Please note this claim was logged on the 17 August 2020.
Kind Regards,
Unhappy Customer
JE
No deadline is provided and I do not know when I can expect feedback.
Please provide me with a deadline when Budget Insurance will confirm that order for cover on the Insured policy that I asked on the 07 September 2020.
It is now more than 4 weeks from the promised outcome date 28 August 2020 (which Budget set) without any feedback. This is unacceptable and with no reason or explanation and seems that this is a blatant delay tactic from Budget to delay the claim.
Kind Regards,
Unhappy Customer
Jan E's updateReviewer Update
29 Sept 2020, 15:30 Hi Budget Insurance,
The feedback I received from Simone Naidoo ( Team Lead: Legal Services |Claims Risk and Cost) is the same feedback I had received the last three weeks:
The feedback I received from Simone Naidoo ( Team Lead: Legal Services |Claims Risk and Cost) is the same feedback I had received the last three weeks:
- "Please note that this matter is with senior management in order for cover on the Insured’s policy to be confirmed.
- Once we have received feedback from senior management, same will be provided to you."
No deadline is provided and I do not know when I can expect feedback.
Please provide me with a deadline when Budget Insurance will confirm that order for cover on the Insured policy that I asked on the 07 September 2020.
It is now more than 4 weeks from the promised outcome date 28 August 2020 (which Budget set) without any feedback. This is unacceptable and with no reason or explanation and seems that this is a blatant delay tactic from Budget to delay the claim.
Kind Regards,
Unhappy Customer
JE
Jan E's update29 Sept 2020, 15:30
Reviewer Update
Hi Budget Insurance,
The feedback I received from Simone Naidoo ( Team Lead: Legal Services |Claims Risk and Cost) is the same feedback I had received the last three weeks:
The feedback I received from Simone Naidoo ( Team Lead: Legal Services |Claims Risk and Cost) is the same feedback I had received the last three weeks:
- "Please note that this matter is with senior management in order for cover on the Insured’s policy to be confirmed.
- Once we have received feedback from senior management, same will be provided to you."
No deadline is provided and I do not know when I can expect feedback.
Please provide me with a deadline when Budget Insurance will confirm that order for cover on the Insured policy that I asked on the 07 September 2020.
It is now more than 4 weeks from the promised outcome date 28 August 2020 (which Budget set) without any feedback. This is unacceptable and with no reason or explanation and seems that this is a blatant delay tactic from Budget to delay the claim.
Kind Regards,
Unhappy Customer
JE
Jan E's updateReviewer Update
29 Sept 2020, 16:27Hi Budget Insurance,
Please do not provide my personal information as this is against the POPI act. Also, provide your name, surname and contact details.
My cell phone reception is not good.
Please do not provide my personal information as this is against the POPI act. Also, provide your name, surname and contact details.
My cell phone reception is not good.
I prefer all correspondence to be done via email and not by phone as this will be used against your client when claiming the amount. Also, I will use your correspondence with my Ombudsman complain.
Kind Regards,
Unhappy Customer
Kind Regards,
Unhappy Customer
JE
Jan E's update29 Sept 2020, 16:27
Reviewer Update
Hi Budget Insurance,
Please do not provide my personal information as this is against the POPI act. Also, provide your name, surname and contact details.
My cell phone reception is not good.
Please do not provide my personal information as this is against the POPI act. Also, provide your name, surname and contact details.
My cell phone reception is not good.
I prefer all correspondence to be done via email and not by phone as this will be used against your client when claiming the amount. Also, I will use your correspondence with my Ombudsman complain.
Kind Regards,
Unhappy Customer
Kind Regards,
Unhappy Customer
JE
Jan E's updateReviewer Update
30 Sept 2020, 15:11Hi Budget Insurance,
And another day with no answers. Just excuses that they cannot get hold of me. Reply to their emails with nothing back. Phone and email without any answers.
It is shocking that this business is still allowed to be in business. This is a Ponzi scheme if you look at all the complaints.
Kind Regards,
Unhappy Customer
And another day with no answers. Just excuses that they cannot get hold of me. Reply to their emails with nothing back. Phone and email without any answers.
It is shocking that this business is still allowed to be in business. This is a Ponzi scheme if you look at all the complaints.
Kind Regards,
Unhappy Customer
JE
Jan E's update30 Sept 2020, 15:11
Reviewer Update
Hi Budget Insurance,
And another day with no answers. Just excuses that they cannot get hold of me. Reply to their emails with nothing back. Phone and email without any answers.
It is shocking that this business is still allowed to be in business. This is a Ponzi scheme if you look at all the complaints.
Kind Regards,
Unhappy Customer
And another day with no answers. Just excuses that they cannot get hold of me. Reply to their emails with nothing back. Phone and email without any answers.
It is shocking that this business is still allowed to be in business. This is a Ponzi scheme if you look at all the complaints.
Kind Regards,
Unhappy Customer
Budget Insurance's replyOfficial
09 Oct 2020, 11:49Hi Jan,
Just to confirm that our team has been in contact with you and that your concerns have been addressed.
Please accept our sincere apologies for your service experience.
Kind Regards,
The Budget Team.
Just to confirm that our team has been in contact with you and that your concerns have been addressed.
Please accept our sincere apologies for your service experience.
Kind Regards,
The Budget Team.
Budget Insurance's reply09 Oct 2020, 11:49
Official
Hi Jan,
Just to confirm that our team has been in contact with you and that your concerns have been addressed.
Please accept our sincere apologies for your service experience.
Kind Regards,
The Budget Team.
Just to confirm that our team has been in contact with you and that your concerns have been addressed.
Please accept our sincere apologies for your service experience.
Kind Regards,
The Budget Team.