Poor service

On the 24th September 2022 someone reversed into my car and caused damage. On the 26th September 2022 I called my insurance to put a claim and I was told that it’s pre approved. I then revived a call from the penal beater on the 4th October 2022 asking as to when I will be bringing my car. I was surprised as the insurance had not informed me of this, I then contacted the insurance to request for the list of penal beaters ,authorisation letter and quotes, I was never given the list. I was told that the assessor chooses the penal beater for me as they know which ones are closer to me. I made it clear that I want to take my car to a penal beater that is reputable as with my previous experience my car was not properly fixed. The claim processor Kasavani Kassim thereafter sent me an email on the 24th October giving me a cash payment option which the amount offered is less then the quotation and I am not sure what the reasons are. On the 28th October 2022 I then received an email advising that my instructions to withdraw from claiming have been received and that the claim is closed. I am currently sitting with a car that is damage and I have never given instructions to anyone to withdraw my claim, the service is a clear indication that what I have requested is not important while I insure that all my premiums are paid every month. I need budget to send me the list of penal beaters they use so I can choose the one I want or alternatively the cash payment be the same amount to that which they were to intending to pay their penal beater.