SK
Sizakele K

1 reviews | Active since Oct 2022

05 Apr 2024, 18:23

Poor service

Took out a car insurance with Budget insurance, was quoted R698.52 and I agreed, received a debit check which i accepted. A day later my dealership informed me they insured an incorrect vehicle called them to have it amended. They increased my premium and said it’s because I amended my cover. How is it my fault because their agent captured incorrect details? I received a new debit check, it’s not about the increment that bothers me it’s the principle of punishing me for their errors. 2days with them and I’m not happy at all

0
Replies (3)
Budget Insurance
Budget Insurance's reply05 Apr 2024, 18:24
Official
Hi Sizakele, 

That is concerning to hear, and we would like to apologize for the service and experience. 

Our team will be in contact with you to discuss your concerns. 

Kind Regards, 
The Budget Team
SK
Sizakele K's update06 Apr 2024, 11:09
Reviewer Update
Still awaiting to be contacted.
Budget Insurance
Budget Insurance's reply06 Apr 2024, 12:42
Official
Hi Sizakele,

Your complaint was escalated to the relevant department, and you will be provided with feedback.

Kind regards,
Budget Insurance