Poor Service Delivery

It is with great sadness that I am writing this because I have never had any issues with my insurance until this very moment I had to claim. I have heard people complain about budget insurance and always defended them until I had to Claim. On the 7th of July I took the car to Chev after the car wasn't okay for check up and possible penal beating, unfortunately the car had broken some of the parts and therefore I had to do an insurance claim with my insurer. After certain information and images were requested, I finally received a claim number and authorization was given by a guy named Reuben Thobane under the claim number *** and this was when I got relieved thinking we are getting somewhere.

A few days gone past without receiving any feedback or correspondence and I had to call the insurer to understand what is going on, I spoke to a few consultants everyday some of them are, Analisiwe,Sphindile,Kwanele and Smangele all from budget insurance and none of them could assist with regards to the escalation or the turn around time or even the resolution of my query. I then Spoke to a senior names Herbert Mashabela who has been of no great help, poor service delivery and unreliable information even though I am a client and have paid my monthly premiums without a skip till this day. Herbert advised the claim has been cancelled because its over 21 days however none of the people I spoke to had given me this correspondence and I struggle to understand why was I not informed? who will be responsible for the car at the dealership because I have still not received the car till today. On a few occasions I spoke to Herbert, He dropped the phone on me, He had promised he will get back to me but still haven't done so. How does a company ignore their client ?

I need Budget insurance to give me full correspondence of the matter and the resolution as my car is at a dealership and I am being charged daily for not having it paid and picked up. This is horrible customer treatment and definitely the end of what I thought was a good relationship between me and Budget insurance.