1 reviews | Active since Dec 2016
Poor Service Delivery and Delayed Claim Process
would like to lay a formal complaint against Budget Insurance for poor service delivery and extremely slow turnaround times regarding my vehicle accident claim. From the time the accident occurred on 8 April 2026, the process of registering and progressing the claim has been very slow. I experienced difficulty even getting the claim registered after the accident occurred at the beginning of April. Since then, the entire claims process has been delayed and poorly managed. My claim was only finalized after I lodged a complaint, and it was only finalized on 22 April 2026. This means that nearly four weeks had already passed before any meaningful progress was made on the claim.
Currently, my vehicle is at the repairer, but the repairs and ordering of parts have still not commenced because approval from the insurance company has not yet been provided. As a result, my car has simply been standing at the repair facility without any work being done.
This level of service is extremely poor. I have now been without my vehicle for more than a month, and the repair process has still not begun. The accident occurred in April and we are now already in May (8 May 2026), yet the claim and repair process remains unresolved.
Budget Insurance’s slow turnaround time and lack of urgency are causing significant inconvenience. It appears there is very little regard for the impact this delay has on clients who rely on their vehicles for daily responsibilities.
Collecting premiums while providing such delayed service is unacceptable.
Please urgently investigate this matter and provide immediate feedback on why approval for repairs has not yet been granted and when the repairs will commence.
Claim Details: Policy Number (POLN): *** Claim Number (CLM): ***Claim Type: Vehicle Accident Claim Claim Handler: Jason Sisulu Operator: SI6260 Document Reference: D5 Accident Date: 8 April 2026 Current Date: 8 May 2026
I expect urgent intervention and a clear resolution to this matter.
Please avoid this insurer they dont even answer emails or calls
We apologise for the the delays in handling your vehicle accident claim.
Please note that your complaint has been urgently escalated to the Claims Team for immediate investigation. The delay in repair approval and the lack of progress at the repairer have been highlighted for priority attention.
We have requested urgent feedback on why approval has not yet been granted and confirmation of when repairs will commence. The team will update you as soon as we receive a response.
Thank you for your patience. Please accept our sincere apologies for the poor service experienced.
Kind regards,
The Budget Insurance team
We apologise for the the delays in handling your vehicle accident claim.
Please note that your complaint has been urgently escalated to the Claims Team for immediate investigation. The delay in repair approval and the lack of progress at the repairer have been highlighted for priority attention.
We have requested urgent feedback on why approval has not yet been granted and confirmation of when repairs will commence. The team will update you as soon as we receive a response.
Thank you for your patience. Please accept our sincere apologies for the poor service experienced.
Kind regards,
The Budget Insurance team
My accident occurred on 8 April 2026, yet from the very beginning I struggled just to get the claim registered. The process was slow, poorly managed, and only after lodging complaints did any movement take place. My claim was eventually only finalized on 22 April 2026 after I escalated the matter.
Claim Details:
Policy Number (POLN): ***
Claim Number (CLM): ***
Claim Handler: Jason Sisulu
Operator: SI6260
Document Reference: D5
Despite this, my vehicle has been standing at the repairer without repairs commencing because approvals and parts have still not been finalized. We are now already in May 2026, and I have been without my vehicle for more than a month.
What is even more disappointing is that after I reported the matter on HelloPeter, I was told the matter would be escalated urgently — yet there has still been no proper escalation, no meaningful feedback, no communication, and no urgency shown.
Emails go unanswered, calls are not returned, and there appears to be no concern for the inconvenience caused to clients who rely on their vehicles daily.
Collecting monthly premiums while delivering this level of service is unacceptable. Clients deserve communication, accountability, professionalism, and reasonable turnaround times.
This has honestly been one of the poorest service experiences I have ever had with an insurer.
I sincerely hope this matter is urgently addressed and that Budget Insurance improves the way claims and clients are handled.
#BudgetInsurance #PoorService #InsuranceClaim #CustomerExperience #HelloPeter #SouthAfrica
My accident occurred on 8 April 2026, yet from the very beginning I struggled just to get the claim registered. The process was slow, poorly managed, and only after lodging complaints did any movement take place. My claim was eventually only finalized on 22 April 2026 after I escalated the matter.
Claim Details:
Policy Number (POLN): ***
Claim Number (CLM): ***
Claim Handler: Jason Sisulu
Operator: SI6260
Document Reference: D5
Despite this, my vehicle has been standing at the repairer without repairs commencing because approvals and parts have still not been finalized. We are now already in May 2026, and I have been without my vehicle for more than a month.
What is even more disappointing is that after I reported the matter on HelloPeter, I was told the matter would be escalated urgently — yet there has still been no proper escalation, no meaningful feedback, no communication, and no urgency shown.
Emails go unanswered, calls are not returned, and there appears to be no concern for the inconvenience caused to clients who rely on their vehicles daily.
Collecting monthly premiums while delivering this level of service is unacceptable. Clients deserve communication, accountability, professionalism, and reasonable turnaround times.
This has honestly been one of the poorest service experiences I have ever had with an insurer.
I sincerely hope this matter is urgently addressed and that Budget Insurance improves the way claims and clients are handled.
#BudgetInsurance #PoorService #InsuranceClaim #CustomerExperience #HelloPeter #SouthAfrica
The team is still actively working with the panel beater to resolve the matter. They have requested detailed updates regarding delays and updates on repair progress on your vehicle as well.
Thank you for your continued patience.
The Budget Insurance Team
The team is still actively working with the panel beater to resolve the matter. They have requested detailed updates regarding delays and updates on repair progress on your vehicle as well.
Thank you for your continued patience.
The Budget Insurance Team