Poor service delivery after claim

Good afternoon I am in the middle of a crisis, because the Panel beater fixing my car which was chosen by my insurer just told me that I cannot get the car today which they had told me to come and fetch because is ready. Reason is they have picked up some other damages which I had registered with the insurer. Now my insure are giving problems with the extention of the Rental vehicle saying they won't pay for it should I keep it yet its their repairer that has just changed now. I have to fetch kids from school and they are telling me to return the car. Is this fair?

I am inconvenienced financially and I'm emotionally drained by these people, they had admitted on Wednesday the 22nd that their service was inappropriate and told me that they will deal with it internally without taking me and the financial burden they are putting me on into consideration. That cannot be fair

I am inconvenienced financially and I'm emotionally drained by these people, they had admitted on Wednesday the 22nd that their service was inappropriate and told me that they will deal with it internally without taking me and the financial burden they are putting me on into consideration. That cannot be fair

It is my biggest concern that i had to pay R1258.00 on top of the excess fee of R3750.00 . This did not sit well with me as all of these repairs emanated from the the impact of the accident, cause all the warning lights went on after the accident. Upon picking up the car from the repairer i also discover that they did not fix my rear right rim sighting that my insurer said it was not accident related. i think i will also have to raise this with the Ombudsman and i definitely will go to the small claims court for a civil claim on all the damages i have paid for and those that i will still pay for. i have just made an appointment with the mechanic because they did not fix the water leak which also started after the car was in an accident. i find it so strange that the assessor that never saw the impact of the collision still determine and tells me that something that came out of the accident does not have anything to do with an accident it has become evident that Budget only milked my premiums when it came to their service for my money they refuse to take responsibility and on top of that they run and never answers my questions. where they try to answer force me to understand stuff that does not make sense to me.