Poor service delivery

I phoned budget insurance on Friday 06 May 2022 to ask for my policy update. I have policy that hold two cars. Now the lady who was assisting me advised that I cancel the policy and open two new policies since both cars are parked at different addresses. She then said she will speak to her boss to work on the refund of prorata amount and call me back later Friday the 6th May. I told her that I need that money to pay new policies. Today is Monday the 09th May still no respond. I phoned Budget insurance this morning I was assisted by Brandon and he found that On Friday the lady did not cancel the policies BUT STILL OPENED NEW POLICIES. Brandon promised to resolve the problem and call me back in 1 hour 's time. now he is no way to be found. I never experienced this poor service from budget. I spend money to make those calls that yield no results