LM
Lawrence M

1 reviews | Active since Jun 2016

22 Jun 2016, 11:08

Poor service delivery

<p>When i have to claim and when i need assistance i struggle fro a service that i pay for. this is honesly rediculous that im told daily that i there is something missiong yet i send mails. I have been waiting on a tyre claim for over a month, just for a tyre, what if it was the car in an accident or ******??? There is no one with a name for accountability. I have sent the claim datails to claim2,, claim4, and claimx@tiga but neither of the recepients have actioned my claim. they cant even give me a call to advise that there is something missing. </p>

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Replies (1)
Budget Insurance
Budget Insurance's reply22 Jun 2016, 12:25
Official

Thank you for bringing this matter to our attention.

Kindly be advised that we have already escalated the matter to the relevant team to investigate the reasons in terms of why the claim is taking so long to finalise. We have requested that the claim is prioritised and that you are contacted today with an update.

Please accept our sincere apology for the frustration and inconvenience caused.

Kind Regards

The Budget Team