Poor Service Budget Insurance

Worst insurance company to deal with. Our neighbor reversed into our vehicle in December 2021.because of the festive season, we could only proceed with a claim in January 2022. We send all or documents to budget, they have issued us with a claim number, up and until today the claim has not been sorted out. After numerous emails to there 3rd party claims department, nobody even bothered to phone us. After several attempts, a guy by the name of Kagiso gave our details to their assersors, they WhatsApp my husband, requesting pictures of the damages. Since today they did not phone or send any messages. I phoned again spoke to a lady by the name of Makgotso, she was extremely arrogant, told me they did not receive all the documents. Why did they not phone me or send me an email, requesting more documents. They don't phone me, nor replying to my emails. It's March already and we are still waiting for them to send out their assessors and to communicate with us. Emails was send to *** *** *** *** Their service is pathetic to say the least. We will NEVER refer anybody to Budget Insurance