Poor Service, arrogant, clueless and stupidity

I sent a call back for a quote on my Bakkie that I use for business. I was assisted by a very arrogant guy, whom was struggling with the spelling, finding my address on the system and also struggling to find the model of my Bakkie. I asked him to ask someone to help him find the right model before we proceed and he refused to ask for help, telling me that I cannot instruct him on how to do his job and told me if I cannot listen to what he was saying I was not going to get any help from him. Very arrogant, clueless and stupidity....I’m no longer going to insure my Bakkie with them.